We’re hiring a customer service representative to support clients by phone and email. In this role, you’ll help resolve inquiries, provide product support, and create positive experiences for every customer. 

Ideal for someone who enjoys helping people and staying organized in a busy setting. 

Job Type: Permanent

Location: Etobicoke, ON

Pay Rate: $55,000 to $58,000 annually

Hours: Monday to Friday, Day Shift (8:30am- 5:00pm)

What You'll Do:

• Processing orders and releases through the Encore ERP system
• Proofreading Factory Tickets for first time orders
• Communicates with customers on a regular basis to ensure a high degree of customer satisfaction
• Purchasing corrugated supplies through the Encore ERP system when required
• Purchasing complete farmout items as required
• Liaise with Scheduling and Shipping to meet the customer requirements
• Follow up with complete farmout vendors to ensure on time delivery
• Liaise with the Sales Department regarding customer needs, faxing, photocopying and problem solving
• Supporting the Sales Department with accurate, timely responses
• Assess, establish and monitor Inventory for economic order quantity
• Monitoring inventory levels and assisting with MRP/EDI’s in a timely manner
• Participate in Lean Manufacturing Kaizen’s and utilize the techniques
• Answering telephones
• Other related duties as assigned
• Training others when required

• A High School Diploma
• Proficient in Microsoft Word, Excel, Outlook and other software as required
• 1 year of corrugated experience or three years related experience in a Packaging environment, two years in Customer Service and/or inventory management
• Ability to read and interpret documents such as safety rules, Factory Tickets, Picking Lists and procedure Manuals
• Strong oral and written communication skills
• Must adjust to flexible working hours
• Must be legally eligible to work in Canada and able to work full time hours as required by this position