Staff Plus is hiring a Bilingual Customer Service Representative for our client in Markham. This role is ideal for someone with strong French and English communication skills and experience in customer service, intake, administration, or case coordination.
You’ll manage incoming referrals and inquiries, speak with customers by phone and email, verify important information, and ensure each intake is accurately documented and followed through.
Job Type: Full-Time, Ongoing
Location: Markham, ON
Pay Rate: $23.29/hour
Hours: Monday to Friday, 8:30am - 5:00pm
Responsibilities:
- Review and prioritize incoming referrals, applications, and customer inquiries based on urgency and service requirements
- Complete 20+ welcome and follow-up calls per day
- Respond to customer emails and follow up on incomplete intake information
- Collect, verify, and accurately document customer, medical, insurance, and service information
- Communicate with customers, insurance providers, and third parties to confirm coverage, documentation, and requirements
- Maintain accurate and up-to-date customer and case records
- Process requests and update internal databases and tracking systems
- Support day-to-day intake, customer service, and administrative operations
- Ensure customer information is handled accurately and professionally
