Job Overview

We are seeking a skilled and customer-focused Field Service Technician to join our team. The ideal candidate will have strong technical skills, a problem-solving mindset, and the ability to work independently in the field.

Job Type: Permanent

Location: Whitby, ON

Pay Rate: $35.00 to $45.00/hour

Hours: 8:30am to 5:00pm, Monday to Friday (some flexibility allowed)

Duties and Responsibilities:

• Perform Field Service repairs and Installations of strapping equipment.
• Perform Preventative Maintenance on equipment as scheduled.
• Provide customer training on proper use of equipment and its maintenance.
• Work closely with our customers to resolve machine performance issues
  and determine required services or repairs.
• Accurately evaluate problems, develop action plan to make repairs both
  mechanical and electrical. Prepare to have all necessary parts and tools
  available to perform the task at hand.
• Reporting specific machine issues
  that might require changes.
• Ability to connect to and change PLC settings provided by engineering for
  Allen Bradley Control Logics and Siemens.
• Perform diagnostics utilizing test meters and hand tools to correct failures
  of equipment components.
• Maintaining control of your vehicle parts inventory, supplies and tools.
  Complete service call documentation using wireless devices. Perform exit
  meeting with customer staff on the work performed.
• Commute in company vehicle and at times long distances.

Team, Training and Support

• In-house training with continuous on-the-job field training with senior field staff.
• Company car, laptop, some supplied tools, and cell phone.
• Corporate expense account / credit card.
• All required Personal Safety Equipment.
• Company logoed clothing.
• All supporting parts inventory needed for equipment maintenance.

• A strong working knowledge in the mechanical and electrical field.
• Ability to read and understand mechanical drawings and wiring schematics.
• A strong knowledge of PLC programming, automation and controls.
• Sound understanding of hydraulic and pneumatic technology
• Solid written and verbal communication skills
• Ability to effectively use and read measuring instruments, such as multi- meter, amp meter, micrometers, and calipers.
• Ability to establish effective rapport with all levels of employees and customers.
• Ability to take initiative and work independently.
• Competent customer services skills, with the ability to analyze the root cause and find permanent solutions to issues.
• Ability to engage in extensive customer interaction.
• Solid computer skills (MS Office Applications and Windows-based programs)
• Corrugated industry experience is a plus.
• Own tools necessary (some tools will be supplemented).
• International travel for both training and service - will require a valid passport
• Must be legally eligible to work in Canada and able to work full time hours as required by this position

Experience and education

• Minimum 3 years of field or plant equipment maintenance experience
• High school diploma; Associates Degree a plus but not required
• A valid driver's license.
• Solid Mechanical / Electrical background
• PLC experience essential.